Frequently Asked Questions
Find quick answers about real-time captioning, CART, translation, digital accessibility, accessible media, WCAG guidelines, and VZP Reach.
Captioning & CART
What is real-time captioning?
Real-time captioning converts spoken words into text as they are being spoken. VZP Digital provides human and AI captioning options for meetings, events, education, sports, government, broadcast, and workplace communication.
What is CART?
Communication Access Realtime Translation (CART) converts spoken communication into text in real time. CART is commonly used in education, workplaces, meetings, conferences, and live events to provide communication access.
What is the difference between CART and closed captioning?
CART provides real-time text access during meetings, classes, workplaces, and events. Closed captioning is typically used for broadcast, streaming, video, and other media content. VZP Digital provides both CART and closed captioning services.
Do you provide remote and on-site CART services?
Yes. VZP Digital provides both remote and on-site CART services for education, workplaces, meetings, conferences, government, and live events.
Do you offer FCC-compliant captioning services?
Yes. VZP Digital provides broadcast-quality captioning for live and pre-recorded content, with workflows designed to support accuracy, synchronization, completeness, and proper placement.
What caption file formats do you provide?
VZP Digital supports common caption and subtitle formats, including SRT, WebVTT, SCC, and TTML/IMSC. Additional formats may be available based on the platform and project requirements.
Education Accessibility
What captioning services do you provide for colleges and universities?
VZP Digital provides CART, real-time captioning, recorded media captioning, transcription, audio description, real-time translation, and accessible media services for colleges and universities.
Can you provide CART for students?
Yes. Remote and on-site CART services are available for classes, lectures, labs, meetings, and other educational environments. Real-time text can be delivered through supported displays, platforms, or connected devices.
Can you caption lectures, classes, and virtual learning?
Yes. VZP Digital provides live and recorded captioning services for lectures, classes, webinars, virtual learning, training content, and other educational media.
Do you provide accessibility services for commencement and campus events?
Yes. VZP Digital provides captioning, CART, translation, and accessible communication solutions for commencement ceremonies, conferences, athletics, lectures, and other campus events.
Business & Workplace Accessibility
Do you provide captioning services for businesses?
Yes. VZP Digital provides real-time captioning, CART, transcription, translation, and accessible media services for meetings, training, webinars, conferences, town halls, and workplace communication.
Can you caption virtual and hybrid meetings?
Yes. VZP Digital provides real-time captioning for virtual, in-person, and hybrid meetings. Captions can be delivered through supported meeting platforms or accessed through VZP Reach.
Do you provide accessibility services for corporate events?
Yes. Services are available for conferences, conventions, employee events, presentations, training sessions, webinars, and other corporate events.
Can you provide real-time translation for multilingual meetings?
Yes. VZP Digital provides real-time translation solutions that help multilingual audiences access live communication during meetings, conferences, events, and workplace programs.
Sports & Live Events
Do you provide live captioning for sports?
Yes. VZP Digital provides real-time captioning solutions for professional, collegiate, and other live sporting environments, including in-venue and digital delivery options.
Can sports fans access live captions on their phones?
Yes. Through VZP Reach, audiences can access real-time captions and translations using a QR code or direct link on a smartphone, tablet, laptop, or other supported connected device.
Can captioning integrate with existing stadium and venue technology?
Yes. VZP Reach is designed for flexible integration with a wide range of captioning workflows and supported encoder environments. VZP Digital works with each organization to determine the appropriate caption source, integration method, and delivery destination.
Do you provide captioning and translation for live events?
Yes. VZP Digital provides human captioning, AI captioning, CART, and real-time translation solutions for sporting events, conferences, ceremonies, corporate events, educational programs, and other live environments.
Digital Accessibility & WCAG
What is WCAG 2.1 Level AA?
WCAG 2.1 Level AA is a recognized standard for making websites and digital content more accessible to people with disabilities. It addresses areas including keyboard access, text alternatives, color contrast, navigation, forms, and accessible multimedia.
Do you provide services that support WCAG 2.1 Level AA conformance?
Yes. VZP Digital provides digital accessibility services designed to support WCAG 2.1 Level AA conformance, including captioning, transcripts, audio description, accessible documents, alternative text, keyboard accessibility, logical content structure, and accessible forms.
Do videos need captions for digital accessibility?
Captions are an important accessibility feature for video content with meaningful spoken audio. They provide text access to dialogue and other relevant audio information for people who are Deaf or hard of hearing.
What is audio description?
Audio description is narration that communicates important visual information in video and other visual media. It can describe actions, settings, facial expressions, on-screen text, and other meaningful visual elements.
Blind, Low-Vision & DeafBlind Accessibility
What accessibility services do you provide for people who are blind or have low vision?
VZP Digital provides accessible media and communication solutions that can include audio description, accessible digital content, screen-reader-compatible content, accessible document remediation, and other services based on the content and audience.
What accessibility services are available for DeafBlind individuals?
Accessibility solutions may include specialized interpreting support, tactile communication methods, Braille-compatible content, and visual, tactile, or vibration-based communication solutions. The appropriate service depends on the individual, environment, and preferred communication method.
VZP Reach Technology
What is VZP Reach?
VZP Reach is VZP Digital's patented real-time captioning and translation platform. It supports human and AI captioning, real-time translation, personalized profiles, multiple speech recognition technologies, flexible integration, and audience access through QR codes and direct links.
How does VZP Reach improve captioning accuracy?
VZP Reach can use individualized profiles and customized terminology for specific clients, events, speakers, industries, names, acronyms, and technical vocabulary to improve recognition accuracy.
Does VZP Reach use multiple speech recognition engines?
Yes. VZP Reach can work with multiple speech recognition technologies rather than relying on one engine for every situation. This provides flexibility based on language, environment, terminology, audio conditions, and project requirements.
Does VZP Reach offer human and AI captioning?
Yes. VZP Reach supports professional human captioning and AI-powered captioning workflows, giving organizations flexibility based on accuracy requirements, audience needs, environment, and use case.
How do users access captions and translations through VZP Reach?
Users can access real-time captions and translations by scanning a QR code or opening a direct link on a supported smartphone, tablet, laptop, or other connected device.
Is VZP Reach patented?
Yes. VZP Digital identifies VZP Reach with U.S. Patent No. 10,582,271 B2, "On-Demand Captioning and Translation." The technology was developed to make captioning and translation more flexible, portable, and accessible across connected devices and environments.
Government & Public Sector
Do you provide captioning for government meetings and public events?
Yes. VZP Digital provides real-time captioning, CART, transcription, translation, and accessible media services for government agencies, municipalities, public meetings, hearings, conferences, training, and community events.
Can captions and translations be delivered to individual devices?
Yes. Through VZP Reach, audiences can access real-time captions and translations on supported connected devices using a QR code or direct link.